Welcome to BUYDUDE, provided by SM Commerce Chain Pvt Ltd. (“Company,” “we,” “us,” or “our”). We value your privacy, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the BUYDUDE application and website (“Platform”). Please read this policy carefully to understand our practices. By using our Services or Platform, you agree to the terms and conditions of this Privacy Policy.
1. Applicability of the Policy
1.1 This policy is applicable to information collected through BUYDUDE’s Services, including its website, applications, and other online services.
1.2 It does not apply to information provided to or collected by third parties you use in connection with our services. We recommend consulting directly with such third parties about their privacy practices.
2. Collection of Information
2.1 Some BUYDUDE services can be used without revealing personal information, while others may require it. We may also collect non-personal information, like web pages viewed. Accuracy of Personally Identifiable Information (PII), such as email address and contact number, is crucial for proper service usage. Users are responsible for ensuring the accuracy of their submitted PII.
2.2 BUYDUDE collects various types of information, including Personally Identifiable Information (PII) and non-PII, such as internet connection details and equipment used.
2.3 This information may be collected directly from users, automatically as they navigate through the platform, or from other third-party sources. It includes data from third parties like updated delivery information from carriers.
2.4 Information you provide to us
- 2.4.1 Your account information: Full name, email address, postal code, password, gender, mobile phone number, website, and profile picture.
- 2.4.2 Your preferences: Settings like time zone and language.
- 2.4.3 Your content: Reviews, photographs, comments, lists, followers, ordering details, and history.
- 2.4.4 Your searches and other activities: Search terms, results selected, and browsing details.
- 2.4.5 Your browsing information: Duration of service use and features accessed.
- 2.4.6 Your communications: Messages with other users, participation in surveys or promotions, and requests for features.
- 2.4.7 Your transactional information: Details for processing requests, including transaction details, PAN number, and billing information.
- 2.4.8 Your Public Posts: User-contributed content posted on publicly accessible areas of the platform.
2.5 Information we may automatically collect
- 2.5.1 Usage information: Details of service use, traffic data, and location data.
- 2.5.2 Computer and device information: IP address, operating systems, browser type, and mobile device information.
- 2.5.3 Stored information and files: Metadata associated with files stored on the device.
- 2.5.4 Location information: Real-time information about the device’s location.
- 2.5.5 Last URL visited: The URL of the last web page visited.
- 2.5.6 Mobile device IDs: Unique identifiers for mobile devices.
- 2.5.7 Your preferences: Settings like time zone and language.
- 2.5.8 Your activity on the Services: Search queries, comments, domains, and pages viewed.
- 2.5.9 Mobile status: Online or offline status for mobile applications.
- 2.5.10 Applications: Presence and details of other applications on the mobile device.
2.6 Users can withdraw consent provided for collecting and using personal information by contacting the designated Grievance Officer, as outlined in Section 14 of this Privacy Policy. Withdrawal may affect specific activities for which information was sought.
3. Use of Information
3.1 Purchase and Delivery of Products and Services:
- Personal information is used to process orders, handle transactions, and communicate about deliveries, products, services, and promotional offers.
3.2 Providing, Troubleshooting, and Improving Services:
- Personal information aids in delivering functionality, analyzing performance, fixing errors, and enhancing the usability of BUYDUDE.
3.3 Recommendations and Personalization:
- We use your data to recommend products, features, and services, personalize your experience, and share preferences with your network followers on BUYDUDE for marketing purposes.
3.4 Compliance with Legal Obligations:
- Personal information may be collected to comply with legal requirements, such as seller identity verification.
3.5 Communication:
- Your data is used to communicate with you via various channels, including phone, email, and chat, regarding BUYDUDE services.
3.6 Advertising:
- Personal information is employed to display interest-based ads for relevant features, products, and services without revealing personally identifiable details.
3.7 Fraud Prevention and Credit Risks:
- Information is utilized to prevent fraud, non-payment, and abuse, safeguarding users, BUYDUDE, and others. Scoring methods may be used for credit risk assessment.
3.8 Administration of Contests and Sweepstakes:
- Personal information is used to manage and administer contests and sweepstakes on BUYDUDE.
3.9 Enforcement of Contracts:
- Data is processed to fulfill BUYDUDE’s contractual obligations, including billing and collection.
3.10 Research:
- Information is used for generating reports, conducting research on user patterns, and improving BUYDUDE services. Anonymized data is used for research, adhering to privacy and internal review protocols.
3.11 Other Purposes with Consent:
- Data may be utilized for any purpose with your explicit consent, and to fulfill any other purpose for which you provide the information.
3.12 Eligibility Check for Products/Services:
- We may assess your eligibility for certain products/services, including credit and payment products, in collaboration with affiliates, banks, financial institutions, or lending partners.
4. Sharing of Information
We are committed to safeguarding your privacy and may share collected personal information as outlined below:
4.1 General Information Disclosures: a. With our holding companies, subsidiaries, and affiliates. b. With contractors, advertisers, service providers, and other third parties to support our business operations. c. In the event of a merger, sale, or transfer of assets, personal information may be transferred to the acquiring entity. d. With third parties for marketing their products or services, subject to contractual obligations to maintain confidentiality.
4.2 Service Providers:
- We may share information with outside vendors for various purposes, including communications, push notifications, analysis, payment processing, surveys, and advertising.
4.3 Credit Analysis:
- Your personal information may be shared with Credit Information Companies for credit profile checks to offer diverse payment options. Consent is required for such sharing.
4.4 Legal Purposes:
- Information may be shared to investigate illegal activities, comply with legal processes, address threats to safety, enforce terms of service, and protect rights and property.
4.5 Social Networks:
- Interactions with social media features on our platform may result in information collection by social media services, governed by their privacy policies.
4.6 Enforcement of Terms:
- Information may be shared to enforce terms of use and agreements, including billing and collection purposes.
4.7 Consent:
- Information may be shared in other circumstances with your consent.
5. Third-Party Links and Services
5.1. The Services may include links to third-party websites. Your interaction with these features may involve the collection or processing of your information. We are not responsible for the content or privacy practices of third-party websites. Please review their privacy policies before providing information.
6. Anonymous or De-Identified Data
6.1. Information collected from you may be anonymized or de-identified, allowing its use and disclosure without restrictions. This includes data collected through third-party web analytic tools.
7. Cookies
7.1. Cookies, alphanumeric identifiers stored on your device, may be used for certain features. Cookies do not grant access to your device. Other websites may place their cookies on your device, and we encourage you to review their privacy policies. Third-party partners may also use cookies for marketing purposes. Note that most web browsers accept cookies by default.
7.2. We provide choices regarding the personal information you provide.
8. Security Precautions
8.1. We employ physical, electronic, and managerial procedures to prevent unauthorized access and maintain data security. These measures consider the sensitivity of the information and adhere to industry standards. While we strive to protect your information, the inherent risks of internet data transmission cannot be completely guaranteed.
8.2. We are not liable for information disclosure due to transmission errors, unauthorized access, or other unforeseen causes. Users are essential in keeping their information secure by not sharing usernames, passwords, or security information. Instructions received using your credentials will be considered authorized unless reported otherwise.
9. Permissible Age
9.1. The Services are designed for users aged 18 (eighteen) and above, unless otherwise permitted by local laws (Permissible Age). Users under 18 are not knowingly targeted, and we do not collect, market to, or solicit information from them. The Services are available only to individuals who can legally form a binding contract under the Indian Contract Act, 1872.
9.2. If you are under 18, use the Services under parental or legal guardian supervision. If we discover a person under 18 providing personal information, we will promptly delete the account and related information.
10. Data Retention
10.1. Users can close accounts via the profile settings page. Deletion requests for personal information can be made to the Grievance Officer under Section 14 of this Privacy Policy. We reserve the right to retain personal information in compliance with applicable laws, for a duration necessary for the initial collection purpose or as mandated by law. Information may be archived for preventing, investigating, or identifying potential misconduct or to fulfill legal obligations. Anonymized data may be retained for analytical and research purposes even after personal information deletion.
11. Job Applicants
11.1. When applying for a position with BUYDUDE through our Service, submitted information is used for application evaluation. We may retain this information for any duration and share it with other companies to assess your qualifications for the applied position or other available positions. Third-party service providers may also analyze candidate submissions for job postings.
12. Your Consent
12.1. By accessing or using the Services or providing information, you consent to the collection, use, storage, disclosure, and processing of your information, including sensitive personal information, in accordance with this Privacy Policy. If disclosing personal information about others, you confirm having the authority to do so and permit us to use the information as per this Privacy Policy.
12.2. While providing personal information related to the Services or partner platforms, you consent to us (including our corporate entities, affiliates, lending partners, CICs, technology partners, marketing channels, business partners, and other third parties) contacting you through SMS, instant messaging apps, call, and/or email for the specified purposes in this Privacy Policy.
13. Changes to this Privacy Policy
13.1. We retain the right to modify this Privacy Policy to reflect legal changes, alterations in data practices, service feature changes, or technological advancements. Please check this page regularly for updates. Your use of collected information is subject to the Privacy Policy in effect during its use. Material changes will be posted here, and your continued use post changes constitutes consent and acceptance of those changes.
14. Grievance Officer
14.1. In accordance with Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the name and contact details of the Grievance Officer are provided below:
Name – Sandeep Palipay
Address – Unit 430, F-Wing, Solaris-1 Complex, Sakhi Vihar Road, Andheri (E), Mumbai-400072
Email id: support@buydude.in
15. Contact us
15.1. If you have any queries relating to the processing/ usage of information provided by you or the Company’s Privacy Policy or if you would like to raise any other inquiries, you may email us at the contact information provided above under section 14 of this privacy policy.